2 individuals from Gurugram gained unauthorized access to Swiggy accounts and proceeded to place orders totaling 1 lakh. Following this incident, what ensued?

Aniket Kalra, aged 25, and Himanshu Kumar, aged 23, residents of Gurugram, were apprehended by the Delhi Police on charges of hacking numerous Swiggy delivery accounts. Kalra, who had previous employment experience as a delivery personnel for both Swiggy and Zomato, along with Kumar, allegedly exploited an 'Interactive Voice Response System' to gain unauthorized entry into Swiggy accounts. Their modus operandi involved placing orders for grocery items through the compromised accounts and subsequently selling the items at discounted rates.

The arrest came following a complaint filed by a Sultanpur resident who reported a substantial loss of 97,197 after discovering unauthorized transactions from her Lazy Pay account linked to Swiggy. DCP (South) Ankit Kumar revealed that the accused individuals manipulated the 'Interactive Voice Response System' to execute orders for grocery items and then sold these items at reduced prices.

Further investigation by the police included a technical analysis of call records and financial transactions. This analysis uncovered a late-night call received by the complainant from an Automated Telephony Interactive Voice Response system, warning of attempted unauthorized access to her account. Subsequently, fraudulent orders amounting to 97,197 were traced back to her Swiggy account. Investigations led to the delivery of the fraudulent orders in Gurgaon, where they were received under falsified ownership details, culminating in the arrest of Aniket and Himanshu.

According to police findings, Aniket Kalra exploited online discounts to purchase groceries at discounted rates, subsequently reselling them in the market, resulting in savings of five to ten percent on each transaction. The diligent efforts of law enforcement led to the apprehension of the accused individuals and the unraveling of their fraudulent activities.